Ability to use email, internet applications, MS windows operating system.
Ability to analyse results, identify and explain any variance from target.
Ability to effectively manage customer and employee relationships, promptly responds to queries, ensure promises are kept and manage expectations.
Excellent report writing, analytical and project management skills.
Ability to identify and convert new business opportunities.
Ability to effectively produce all necessary reports in an effective, timely and tailored manner.
Ability to create and maintain accurate/accessible and organised documentation.
Ability to lead a project using own initiative and working as part of a team.
Excellent organisational and time management skills.
Liaise with Commercial Manager and Estimating for supply of materials and outsourced services where appropriate.
Raising Optimus jobs and subsequently, timely invoicing on a monthly basis, operating in accordance with Company protocol and procedures.
Provide accurate information for budget and forecasts.
Managing and undertaking ad hoc projects.
Selling solutions that will add value to the client's business and help them achieve their objectives.
Working with Group Sales and Head of Client Services to turn prospects into clients.
Identify new opportunities within the sector, either with existing or new clients.
Communication of progress with clients to business as appropriate.
Interpretation and presentation of data in a meaningful manner.
Preparation and distribution of effective reporting, clients or team by specific deadlines, to include client portfolios and client specific reporting.
Supporting operational departments to deliver within budget and ensuring that they are fully briefed correctly in all aspects of the mailing.
Implementing new projects using project management skills.
Liaising appropriately with all site departments, internal and external customers.
Ensuring that client's requirements are met and exceeded.
Managing client's expectations and problem resolution.
To seek advice on costs and schedules and provide accurate quotations.
Taking job briefs and estimate requests from the client, providing technical support and advice when appropriate.
Developing excellent client relationships through the understanding of client's brand values, through regular close contact account management which includes regular face to face meetings, telephone and email communication.
The purpose of the role is to provide excellence in service for all customer accounts allocated, delivering the service efficiently, within cost and time constraints which includes working independently and together with the Client Service team as required. They are currently looking to recruit an Account Manager for one of their Direct Mail specialist sites. Our Client is one of Europe's largest print companies who are specialists in direct mail, digital print / personalisation, sheet-fed, continuous and reel to reel print including commercial print, multi-channel mailing campaigns, transactional mail, finishing, fulfilment and web2print, to name a few. £Open DOE (contact me for more info) + 25 day holiday + Pension + Death in Service ACCOUNT MANAGER - DIRECT MAIL (OTHER BACKGROUNDS CONSIDERED)
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